These Terms of Service ("Terms") govern your participation in the Annual Membership Program offered by Prescription Lifeline ("Company," "we," "our," or "us"). By enrolling in our membership program, you ("Member") agree to the following Terms, which form a binding contract between you and the Company

1. Services Provided

 

1.1 Scope of Services

As a Member, you will receive:

1. Eligibility evaluations for applicable Patient Assistance Programs (PAPs).
2. Preparation, completion, and submission of required documentation.
3. Advocacy and coordination with assistance programs (where permitted) or guidance where Member action is required.
4. Ongoing renewal support and follow‑up. 5. Additional benefits such as priority processing and dedicated customer service.

 

1.2 Nature of Services

• We do not sell or distribute prescription medications.
• Our role is to support and coordinate with third‑party PAPs to help you access low‑ or no‑cost medications.
• Final acceptance into any program is at the sole discretion of the sponsoring organization(s).

 

1.3 Member Cooperation

You agree to provide complete and accurate personal, financial, and medical information and to obtain all required healthcare‑provider signatures (e.g., HIPAA releases, PAP applications) to enable effective service delivery. A separate HIPAA authorization will be provided for your signature prior to engaging with PAPs.

 

2. Membership Term & Renewal

 

2.1 Initial Term

Membership is valid for twelve (12) months from the date you sign the Prescription Lifeline Membership Application (the "Effective Date")

 

2.2 Automatic Renewal

Unless canceled in writing at least 30 days prior to the renewal date, your membership will automatically renew for another 12‑month period. You acknowledge and agree that

• Renewal occurs automatically unless timely notice is received
• Reminder notices may be sent prior to renewal; and
• You will affirmatively confirm renewal terms in writing or via a digitally acknowledged checkbox to comply with recurring‑billing requirements.

 

2.3 Early Termination

Membership cannot be canceled during the initial 12‑month term except in extreme circumstances (e.g., death or permanent disability). Fees may be prorated or adjusted only in such cases with proper documentation.

 

3. Fees & Payment Terms

 

3.1 Membership Fees

 

3.2 payment authorization

You authorize us to charge your selected payment method for all applicable fees. You waive the right to dispute charges unless due to verified fraud. We are not responsible for overdraft fees. Unauthorized chargebacks may result in service suspension and collection action.

 

3.3 Late Payments

• You have 7 days to resolve failed payments.
• A $25 late fee applies after 7 days.
• Accounts overdue by 30 days may be suspended or referred to collections.
• You will be notified before any referral, and any action will comply with applicable federal and state debt‑collection laws.

 

4. Refund & Cancellation Policy

 

4.1 Approval Guarantee

If we cannot secure your acceptance into a PAP after exhausting all appeals, you will receive a full refund, including the administrative fee. No refunds are offered if you fail to return paperwork or follow advocate instructions required for approval.

 

4.2 3‑Day Right to Cancel

You may cancel within 3 business days of the Effective Date for a full refund, including the administrative fee. If you request your New Member Kit (NMK) by expedited mail or email during this period, you waive refund eligibility.

 

4.3 Cancellations

After Initial Term Cancellations must be submitted in writing at least 30 days prior to your renewal date. No partial or prorated refunds are available for mid‑term cancellations.

4.4 Termination by the Company

We may terminate this agreement at any time for cause, including fraud, abuse of services, non‑cooperation, or breach of these Terms. No refund is due upon termination for cause.

 

5. Limitations of Liability

 

5.1 No Guarantee of Approval

We do not guarantee acceptance into any specific PAP

 

5.2 Liability Exclusions

We are not liable for:

• Delays caused by incomplete or inaccurate information;
• Denials from PAPs;
• Program changes or operational delays.

 

5.3 No Indirect or Consequential Damages

We are not responsible for any indirect, incidental, or consequential damages.

 

5.4 Force Majeure

We are not responsible for any failure or delay in service due to causes beyond our control, including acts of God, natural disasters, pandemics, labor disputes, power failures, system outages, or governmental actions.

 

5.5 Limitation of Liability

Our total liability under these Terms will not exceed the total amount of fees you paid in the twelve (12) months preceding the event giving rise to the claim.

 

6. Privacy & Confidentiality

 

6.1 Confidential Information

All personal, medical, and financial information is treated as confidential and used solely for service delivery.

 

6.2 Authorized Disclosure

You authorize us to share your information with PAP administrators, pharmaceutical companies, and healthcare professionals as needed to perform our services.

 

7. Dispute Resolution & Governing Law

 

7.1 Dispute Process

Disputes must first be addressed through informal resolution. If unresolved, disputes proceed to mediation, then binding arbitration under the rules of the American Arbitration Association.

 

7.2 Governing Law & Venue

These Terms are governed by the laws of the State of Texas, with venue in Williamson County, Texas

 

7.3 Attorney’s Fees

The prevailing party in any legal action may recover reasonable attorney’s fees and costs

 

8. General Provisions

 

8.1 Severability

If any provision is held invalid, the remainder remains in full force.

 

8.2 No Waiver

Failure to enforce any provision does not waive future enforcement rights.

 

8.3 Entire Agreement

These Terms constitute the entire agreement and supersede all prior communications. Changes must be made in writing. Nothing herein limits or waives rights you may have under applicable state consumer‑protection laws.

 

8.4 Notices

All notices must be submitted in writing to the Company address below or via authorized email.

 

8.5 Digital Acceptance

If enrolling electronically, checking a box or submitting your application online constitutes legal acceptance of these Terms.

 

8.6 Modifications

We may modify these Terms at any time. You will receive at least 30 days’ advance written notice of material changes. Continued use of services after such notice constitutes acceptance of the updated Terms.

 

9. Acknowledgment & Signature

By electronically signing the separate document that contains a link to these Terms of Service, you acknowledge that you have read, understand, and agree to be bound by them—including the renewal provisions in § 2.2.